Privacy Policy

This Privacy Policy applies to all personal data processed by dog69 in connection with the dog69 online sportsbook and casino platform, operated at dog69.bio and any associated subdomains or mirror domains (collectively, "the Platform"). It applies to all individuals who access, register on, or interact with the Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact dog69 customer support.

This Policy should be read in conjunction with the Terms & Conditions, which govern the overall legal relationship between you and dog69. By registering an account or continuing to use the Platform after this Policy is published or updated, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you should cease using the Platform and may request account closure by contacting support.

• "Personal Data" means any information that identifies or could reasonably be used to identify a specific natural person, either directly or in combination with other information.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means dog69, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means a third party engaged by dog69 to process Personal Data on its behalf, subject to contractual data protection obligations.
• "KYC" means the Know Your Customer identity verification process, requiring submission of an Indonesian KTP (National Identity Card) and a selfie photograph for identity confirmation.
• "Cookie" means a small text file stored on your device by your web browser when you visit the Platform, used to record session state, preferences, and analytical data.
• "You" / "User" means the natural person accessing or using the Platform, whose Personal Data is subject to this Policy.

dog69 collects the following categories of Personal Data from users of the Platform:

dog69 collects Personal Data through the following channels:

• Account Registration. You provide Identity Data and Contact Data directly when creating a dog69 account — including your full name, date of birth, email address, and mobile number.
• KYC Verification. You submit Identity Data in the form of a KTP scan and selfie photograph to satisfy the withdrawal verification requirement. This data is collected through the secure document upload interface in your account panel.
• Payment Transactions. Financial Data is collected when you initiate a deposit or withdrawal via a supported Indonesian payment channel — BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja.
• Platform Interaction. Technical Data and Behavioural Data are collected automatically as you browse and use the Platform, through server logs, session tracking, and analytics tools.
• Cookies and Similar Technologies. The Platform uses cookies and similar browser-based storage technologies to record session state, preferences, and usage patterns. See Section 10 for full details.
• Customer Support Interactions. Communications Data is collected when you initiate a live chat session, submit a support ticket, or send an email to the dog69 support team.
• Third-Party Sources. In limited circumstances, dog69 may receive identity or fraud-risk data from third-party identity verification service providers used to supplement the KYC process or to investigate suspected fraudulent activity.

dog69 processes your Personal Data for the following specific purposes:

• Account Management. To create, maintain, and administer your dog69 account — including authentication, password management, session control, and account security.
• Identity Verification (KYC). To verify that you are a real person, that you are at least 21 years of age, and that your account details match a valid Indonesian identity document — as required for all withdrawal requests.
• Payment Processing. To process your deposits and withdrawals through your registered payment channels (local banks and e-wallets), and to maintain an accurate record of your transaction history in IDR.
• Fraud Prevention and Security. To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible Gaming. To monitor betting and deposit patterns for indicators of problem gambling behaviour and to administer the responsible gaming tools available in your account settings — including deposit limits, cooling-off periods, and self-exclusion.
• Customer Support. To respond to your inquiries, resolve account issues, process complaints, and maintain a record of support interactions for quality assurance and dispute resolution purposes.
• Legal and Regulatory Compliance. To fulfil dog69's obligations under applicable international gaming licence conditions, anti-money laundering (AML) requirements, and other legal obligations — including the retention of transaction records for the statutory period.
• Platform Improvement. To analyse aggregated and anonymised usage data for the purpose of improving platform performance, user experience, game selection, and technical infrastructure.
• Promotional Communications. To send you information about relevant bonuses, promotions, and platform updates — where you have not opted out of such communications. You may unsubscribe from promotional emails at any time via the link in the email or by contacting support.

dog69 processes Personal Data on the following legal bases:

• Contract Performance. Processing necessary to deliver the services described in the Terms & Conditions — including account creation, payment processing, game access, and customer support.
• Legal Obligation. Processing required to comply with applicable legal requirements — including KYC identity verification, AML transaction monitoring, and statutory record retention.
• Legitimate Interests. Processing carried out in the legitimate interests of dog69 or its users — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your data protection rights.
• Consent. Processing based on your explicit consent — specifically, the sending of optional promotional communications. You may withdraw consent for promotional communications at any time without affecting the lawfulness of prior processing.

dog69 does not sell, rent, or trade your Personal Data to third-party marketing companies under any circumstances. Personal Data may be disclosed to the following categories of third parties only where necessary and subject to appropriate data protection obligations:

• Payment Service Providers. Indonesian bank partners and e-wallet operators (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum necessary Financial Data to process your deposit and withdrawal transactions.
• Identity Verification Services. Third-party KYC and fraud-screening service providers may receive Identity Data to supplement the document verification process. These providers are contractually bound to process the data solely for verification purposes.
• Game Content Providers. Certified game studios — including Pragmatic Play, Evolution Gaming, PG Soft, Habanero, Spribe, NetEnt, and Microgaming — may receive session-level Technical Data necessary to deliver their game content through the Platform. Game providers do not receive personally identifiable account information beyond what is technically required for game session management.
• Platform Infrastructure Providers. Cloud hosting, content delivery, and database service providers that process data on behalf of dog69 as Data Processors, subject to contractual data processing agreements.
• Legal and Regulatory Authorities. dog69 may disclose Personal Data to law enforcement agencies, licensing authorities, or other regulatory bodies where required to do so by applicable law or a valid legal order. dog69 will notify affected users of such disclosures where legally permitted to do so.

dog69 retains Personal Data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

When the applicable retention period has elapsed, Personal Data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.

dog69 implements the following technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction:

• 256-bit TLS Encryption. All data transmitted between your device and the dog69 Platform — including login credentials, payment details, and personal information — is encrypted in transit using 256-bit TLS (Transport Layer Security).
• Password Security. Account passwords are stored exclusively in hashed and salted form. dog69 does not store plaintext passwords and cannot retrieve your password — only reset it via a verified email process.
• Two-Factor Authentication. Optional 2FA is available to all account holders via authenticator app (TOTP) or SMS OTP. dog69 strongly recommends enabling 2FA to provide a second layer of access control beyond your password.
• Access Controls. Internal access to Personal Data is restricted to dog69 staff and contractors who require it to perform their specific job functions. Access is governed by role-based permissions and is subject to audit logging.
• KYC Document Security. Identity documents submitted for KYC verification are stored in an encrypted document vault, separate from general account data, with access limited to verified compliance personnel.
• Fraud Monitoring. dog69 operates continuous transaction and session monitoring to detect anomalous activity patterns indicative of account compromise, multi-accounting, or fraudulent transactions.

dog69 uses cookies and similar browser-based storage technologies to operate and improve the Platform. The following categories of cookies are used:

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent the Platform from functioning correctly and you will not be able to log in or place wagers. Disabling functional or analytical cookies will not prevent access but may reduce certain aspects of Platform usability.

As a user of the dog69 Platform, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact the dog69 support team via live chat or at [email protected]. dog69 targets a response time of five (5) business days for data rights requests.

The dog69 Platform is strictly intended for adults aged 21 years and above. dog69 does not knowingly collect Personal Data from individuals under the age of 21. The KYC verification procedure — requiring submission of a valid Indonesian KTP bearing a date of birth — is the primary mechanism by which dog69 enforces this restriction at the account level.

If dog69 becomes aware that Personal Data has been collected from a person under 21 years of age, the relevant account will be suspended immediately, the data will be securely deleted to the extent permitted by legal retention obligations, and any balance held in the account will be subject to review. If you believe that a person under 21 has registered an account on dog69, please notify the support team immediately at [email protected].

dog69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform operations, applicable law, or data processing practices. Material changes will be communicated to registered account holders via their registered email address no less than seven (7) calendar days before the updated Policy takes effect, except where an immediate amendment is required to address a legal obligation or an urgent security concern.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the revised Policy. The version currently published at dog69.bio/privacy-policy is the binding version for all active accounts. Prior versions are archived and available on request via the support team.

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a potential data protection concern, please contact dog69 through the following channels:

• Live Chat: Available 24/7 to all registered and logged-in account holders. Native Indonesian-speaking agents are available around the clock. This is the fastest channel for all account-related data requests.
• Email: [email protected] (plain text — not a clickable link). Email data rights requests are typically acknowledged within 24 hours and resolved within five (5) business days.